Shipping policy

Fabricly Shipping Policy

Last updated: 7 October 2026

Delivery locations and costs

Fabricly delivers within South Africa. We offer free standard shipping on all orders within South Africa, with no minimum purchase.

We currently do not offer international shipping.

Order processing

Orders are processed within [processing time] business days after payment has been confirmed. For bank transfers, processing begins once funds have cleared.

Business days exclude weekends and South African public holidays.

Estimated delivery time

Standard delivery takes approximately [delivery time] business days after dispatch.

Delivery estimates are not guaranteed. Your location, public holidays and courier delays may affect delivery. If we become aware of a significant delay, we will contact you with an update and explain your options.

Dispatch and tracking

Products may be dispatched directly by our fulfilment suppliers.

Where tracking is available, we will send your tracking details by email after dispatch. For delivery updates, contact rgondez3@gmail.com with your order number.

Delivery details

Please provide a complete street address, postal code and working telephone number at checkout.

If you notice an error, contact us immediately. We will try to update the details before dispatch. If incorrect information causes a failed delivery, any reasonable redelivery cost will be discussed with you before arrangements are made.

Missing or damaged parcels

If your parcel is missing, arrives damaged or is marked delivered but you have not received it, email rgondez3@gmail.com as soon as reasonably possible.

Include your order number and relevant photographs where helpful. Fabricly will investigate with the supplier or courier and provide an appropriate resolution. You do not need to resolve the issue with them yourself.

Delays and cancellations

If we cannot fulfil your order, we will notify you and refund the affected items.

If you wish to cancel an order, contact us promptly. Orders already dispatched may need to follow our Returns & Refunds Policy. Nothing in this policy limits your applicable statutory cancellation, delivery or refund rights.

Contact

For shipping questions or delivery assistance:

Email: rgondez3@gmail.com
Store: https://fabricly-store.myshopify.com/