Returns & Refunds Policy

Last updated: 7 October 2026

At Fabricly, we want you to feel confident about your purchase. This policy explains our 30-day money-back guarantee, how to request a return and your rights if an item is faulty or incorrect.

1. Our 30-Day Money-Back Guarantee

If you are not satisfied with your purchase, contact us within 30 calendar days of delivery to request a return and a full refund of the product price paid.

You may open and reasonably try the product in accordance with its instructions. Opening or trying it does not automatically disqualify you from our satisfaction guarantee.

Please return the product with its supplied accessories and manual, and include its original packaging where reasonably available. Pack the item securely for transport.

Our voluntary guarantee does not cover damage caused by misuse, unauthorised alterations or failure to follow the product instructions. These conditions do not limit your statutory consumer rights.

2. How to Request a Return

Email rgondez3@gmail with:

• Your order number or other proof of purchase.

• The item you wish to return.

• Whether you are requesting a refund or reporting a fault.

• A description of the issue and, where helpful, photographs.

You do not need to provide a reason for a qualifying change-of-mind cancellation.

We will provide return instructions and arrange collection or a prepaid return method. Please contact us before sending anything back so we can direct it to the correct return address. Do not send returns directly to the manufacturer or supplier unless we instruct you to do so.

3. Return Shipping

Fabricly covers standard return shipping within South Africa for returns under our 30-day guarantee. No restocking fee applies.

We also cover applicable return costs for defective, damaged or incorrectly supplied goods where required by law.

4. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if it arrives damaged, contains the wrong item or does not work correctly. Reporting promptly helps us investigate, but does not shorten your legal rights.

Where the South African Consumer Protection Act applies, goods that fail to meet its quality standards within six months of delivery may be returned without penalty and at our risk and expense. You may choose a repair, replacement or refund, subject to the Act.

If a repair fails to resolve the issue, or a further qualifying defect appears within three months of the repair, we will provide a replacement or refund as required by law.

5. Refunds

We will notify you when we receive your return and confirm the refund outcome after checking it.

For returns under our voluntary 30-day guarantee, we aim to issue the refund within 10 business days of receiving the returned item. Any shorter or otherwise applicable legal deadline takes priority.

Refunds are normally made to the original payment method. For bank-transfer payments, we may request verified bank details to return the payment securely.

Your bank or payment provider may take additional time to display the refund. If it has not appeared after the timeframe we provide, contact [support email].

6. Online Order Cancellations

Where the Electronic Communications and Transactions Act applies and no statutory exception applies, you may cancel an online purchase of goods without giving a reason or incurring a penalty within seven days of receiving the goods.

Qualifying cancellations are refunded within 30 days of cancellation, as required by law. Although the Act permits certain direct return costs, Fabricly’s free-return promise applies to returns covered by this policy.

If you wish to cancel before dispatch, contact us immediately. If the order has already been dispatched, we will explain the return process.

7. Exchanges

For a change-of-mind exchange, contact us to arrange a return and place a new order once your refund has been processed.

Replacement requests for faulty or incorrectly supplied goods are handled under the applicable consumer rights described above, subject to availability.

8. Your Consumer Rights

This policy adds to, and does not exclude or reduce, any rights you have under applicable South African consumer law. Statutory rights take priority if any part of this policy conflicts with them.

9. Contact Us

For returns, cancellations, faulty products or refund enquiries:

Email: rgondez3@gmail.com
Store: https://fabricly-store.myshopify.com/